Remote Booking & Reservations Specialist

Duquesa Travel Group; Salem (OR); On-site; USD 36,000 - 54,000; Full time

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a fully remote role. You will research solutions, coordinate bookings, and ensure accuracy while delivering high-quality service.

This position emphasizes clear communication, proactive problem-solving, and a customer-first approach. Ideal candidates enjoy a fast-paced environment, have strong organization, and can manage multiple requests while

Qualifications

• Strong verbal and written communication skills.
• Customer-focused and professional approach.
• Excellent organization and time-management.
• High attention to detail.
• Experience with email/online platforms.
• Research and problem-solving abilities.

Responsibilities

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Skills

Verbal communication

Written communication

Organization

Time management

Attention to detail

Email proficiency

Research & problem solving

Multitasking

Customer service experience

Tools

Email platforms

Online tools

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, options, and reservation details in a fully remote role. You will research solutions, coordinate bookings, and ensure accuracy while delivering high-quality service.

This position emphasizes clear communication, proactive problem-solving, and a customer-first approach. Ideal candidates enjoy a fast-paced environment, have strong organization, and can manage multiple requests while