Remote Booking Services Specialist

Duquesa Travel Group; Huntsville (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work environment

Comprehensive onboarding

Training and continuing education

Professional development opportunities

Access to online tools and resources

Supportive team environment

Job summary

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with inquiries, options, and reservation details. This remote role emphasizes clear communication, solution research, and delivering accurate information while upholding high service standards.

You will respond to questions, gather client preferences, review booking details for accuracy, and coordinate confirmations. Training and ongoing development are provided to support your professional growth.

Qualifications

• Clear verbal and written communication skills.
• Professional customer-focused mindset.
• Strong organizational and time-management abilities.
• High attention to detail in handling bookings.
• Comfortable using email and online platforms.
• Strong research and problem-solving abilities.
• Ability to manage multiple requests simultaneously.

Responsibilities

• Respond to client questions and booking requests.
• Gather information on client needs and preferences.
• Research available services and reservation options.
• Coordinate bookings and confirmations.
• Review details for accuracy and completeness.
• Communicate updates and important information to clients.
• Assist with changes and special requests.
• Maintain accurate client and booking documentation.
• Follow up on pending requests.
• Communicate with service providers when necessary.
• Provide courteous and professional customer support.

Skills

Verbal & written communication

Customer-focused service

Organization & time management

Attention to detail

Email & online platform proficiency

Research & problem solving

Multi-task handling

Job description

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with inquiries, options, and reservation details. This remote role emphasizes clear communication, solution research, and delivering accurate information while upholding high service standards.

You will respond to questions, gather client preferences, review booking details for accuracy, and coordinate confirmations. Training and ongoing development are provided to support your professional growth.