Remote Bioprocess Technical Support Engineer II

RepliGen Corporation; Williamstown (NJ); Remote; USD 58,000 - 72,000; Full time

Job summary

Repligen is seeking a motivated Technical Support Engineer II to join our Service team. You will provide technical support to customers, field service engineers, and internal teams, troubleshooting hardware, software, and process issues while documenting findings in Salesforce.

The role emphasizes strong communication, cross-functional collaboration, and ongoing product knowledge across Repligen's bioprocessing portfolio. Some travel to customer sites may be required.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 3+ years of experience supporting bioprocessing equipment or related life sciences activities.
• Experience creating and updating technical documentation.

Responsibilities

• Provide technical support to customers, field service engineers, and internal stakeholders.
• Troubleshoot product hardware, software, and process inquiries.
• Manage cases using Salesforce and document findings.

Skills

Troubleshooting

Customer-facing support

Technical documentation

Cross-functional collaboration

Communication

Salesforce usage

Bioprocessing concepts

Education

Bachelor's degree or equivalent in Bioengineering, Biotechnology, Chemistry, Life Sciences or Engineering

Tools

Salesforce

Windows OS

Remote support tools

Job description

Repligen is seeking a motivated Technical Support Engineer II to join our Service team. You will provide technical support to customers, field service engineers, and internal teams, troubleshooting hardware, software, and process issues while documenting findings in Salesforce.

The role emphasizes strong communication, cross-functional collaboration, and ongoing product knowledge across Repligen's bioprocessing portfolio. Some travel to customer sites may be required.