Remote Bioprocess Tech Support Engineer II

Repligen Corp

Waltham (MA)

Remote

USD 58,000 - 72,000

Full time

6 days ago

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Benefits offered by this job

Paid time off

Health/dental/vision

Retirement benefits

Flexible spending accounts

Job summary

Repligen is seeking a motivated Technical Support Engineer II to join the Service team. The role provides technical support to customers, field service, commercial teams, and internal stakeholders, resolving inquiries, troubleshooting product hardware and software, and documenting cases in Salesforce.

You will work with cross‑functional groups to ensure customer success, develop product knowledge, and contribute to technical documentation.

Qualifications

Bachelor’s degree or equivalent in bioengineering, biotechnology, chemistry, life sciences or engineering.
Minimum 3 years’ experience supporting bioprocessing equipment or related life sciences.
Ability to independently troubleshoot technical issues with a structured approach.
Familiarity with Repligen Systems portfolio and related analytics/tools.
Experience with CRM/service management systems and technical documentation.

Responsibilities

Provide timely technical support to customers and internal teams via multiple channels.
Develop product knowledge of Repligen bioprocessing products and software.
Engage with customers professionally to gather information and communicate updates.
Troubleshoot issues, diagnose causes, and guide resolution with internal teams.
Manage cases in Salesforce with thorough documentation and closure notes.
Assist in creating and updating technical documentation and troubleshooting guides.
Collaborate across Service, Engineering, QA, Sales to resolve issues and feedback.