Bioprocess Technical Support Engineer II

RepliGen Corporation; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Repligen seeks a Technical Support Engineer II to join our Service team in the United States. You will provide timely technical support to customers, field service engineers, and internal teams on bioprocessing products, troubleshooting issues and documenting cases.

The role emphasizes cross-functional collaboration, product knowledge development, and strong communication skills. Occasional travel to customer sites is required, with a focus on delivering excellent service.

Qualifications

• Bachelor’s degree or equivalent in a relevant life sciences or engineering field.
• Minimum 3 years supporting bioprocessing equipment or related life sciences activities.
• Ability to independently troubleshoot technical issues using a structured approach.
• Experience with TFF and related bioscience technologies is highly beneficial.
• Familiarity with Repligen systems portfolio and associated software is preferred.
• Excellent interpersonal and communication skills; experience with CRM systems.
• Strong documentation skills and familiarity with GMP/21 CFR 11 is advantageous.
• Fluent English, strong written/verbal communication; travel for customer sites a plus.

Responsibilities

• Provide timely technical support to customers and internal teams via multiple channels.
• Develop knowledge of Repligen product portfolio and applications.
• Engage with customers professionally to understand issues and provide updates.
• Troubleshoot and guide resolution of hardware, software, and process inquiries.
• Manage and document cases in Salesforce with accurate findings and actions.
• Assist in creating and updating technical documentation and guides.
• Collaborate with cross-functional teams to resolve issues and capture feedback.
• Coordinate follow-up activities including RMA, field service, and escalations.
• Participate in product training and knowledge sharing to improve support capability.
• Identify recurring issues and opportunities to improve support processes.

Skills

Bioprocessing tech

Customer support

Communication

Problem solving

Salesforce experience

Remote support

Education

Bachelor's degree or equivalent

Tools

Salesforce

GMP/21 CFR 11 knowledge

Windows OS

Remote support tools

Job description

Repligen seeks a Technical Support Engineer II to join our Service team in the United States. You will provide timely technical support to customers, field service engineers, and internal teams on bioprocessing products, troubleshooting issues and documenting cases.

The role emphasizes cross-functional collaboration, product knowledge development, and strong communication skills. Occasional travel to customer sites is required, with a focus on delivering excellent service.