Remote Billing Support Specialist – Work From Home

Stride 2 Hire Staffing Agency; Paterson (NJ); Remote; USD 19,000 - 25,000; Full time

Job summary

Stride 2 Hire Staffing Agency is seeking a Paterson, NJ-based remote Customer Service Representative to handle billing inquiries and provide support from home. The role emphasizes telemarketing experience and strong communication to drive customer satisfaction while offering upsell opportunities.

Applicants should be comfortable with working remotely, managing client call flows, and maintaining First Call Resolution standards in a flexible home-office setup.

Qualifications

• Telemarketing experience preferred.
• Strong customer service skills with ability to handle billing inquiries and provide solutions.
• Excellent verbal and written communication; ability to build trust with customers.
• Understanding of client call flow and ability to upsell or promote services.

Responsibilities

• Assisting callers with billing inquiries.
• Determining offerings customers are missing.
• Making upgrade and add-on service recommendations.
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Coding sales accurately and completely.

Skills

Telemarketing experience

Customer service

Billing support

Communication skills

Job description

Stride 2 Hire Staffing Agency is seeking a Paterson, NJ-based remote Customer Service Representative to handle billing inquiries and provide support from home. The role emphasizes telemarketing experience and strong communication to drive customer satisfaction while offering upsell opportunities.

Applicants should be comfortable with working remotely, managing client call flows, and maintaining First Call Resolution standards in a flexible home-office setup.