Remote Billing & Customer Care Specialist

Stride 2 Hire Staffing Agency; Phoenix (AZ); Remote; USD 21,000 - 28,000; Full time

Job summary

Stride 2 Hire Staffing Agency in Phoenix is seeking a remote Work From Home Customer Service Representative to support billing inquiries from home. You will leverage your customer service experience to assist clients with various billing-related tasks and inquiries.

You will have the opportunity to select client projects via the Parkes & Co. platform, enabling a flexible, home-based work style where you can be your own boss and manage your schedule.

Qualifications

• Telemarketing experience preferred.
• Must communicate clearly and professionally.
• Ability to work from home with a reliable internet connection.
• No degree required.

Responsibilities

• Assist callers with billing inquiries
• Determine offerings customers are missing
• Make upgrade and add-on service recommendations
• Ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Code sales accurately and completely

Skills

Telemarketing Experience Preferred

Clear communication

Empathy

Self-motivation

Education

No degrees needed

Job description

Stride 2 Hire Staffing Agency in Phoenix is seeking a remote Work From Home Customer Service Representative to support billing inquiries from home. You will leverage your customer service experience to assist clients with various billing-related tasks and inquiries.

You will have the opportunity to select client projects via the Parkes & Co. platform, enabling a flexible, home-based work style where you can be your own boss and manage your schedule.