Remote Billing Support Specialist (Work From Home)

Stride 2 Hire Staffing Agency; Detroit (MI); Remote; USD 32,000 - 46,000; Full time

Job summary

Stride 2 Hire Staffing Agency is seeking a Detroit-based remote Customer Service Representative to provide billing support to customers from home. This role emphasizes strong communication, adherence to client call flows, and the ability to upsell add-on services while maintaining high customer satisfaction.

The position requires familiarity with company processes, excellent phone etiquette, and the capacity to manage multiple client needs with tenacity and empathy.

Qualifications

• Familiarity with company processes and policies.
• Clear, confident and professional communication skills to build trust and rapport.
• Understanding of “client call flow”.
• Quick-thinking management of client needs.
• Assertiveness to promote additional products and services.
• Empathy and a sincere desire to assist and prioritize the customer.
• Tenacity to understand and deliver on customers’ needs.

Responsibilities

• Assisting callers with billing inquiries.
• Determining offerings customers are missing.
• Making upgrade and add-on service recommendations.
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Coding sales accurately and completely.

Skills

Telemarketing Experience

Customer Service

Education

No degree required

Job description

Stride 2 Hire Staffing Agency is seeking a Detroit-based remote Customer Service Representative to provide billing support to customers from home. This role emphasizes strong communication, adherence to client call flows, and the ability to upsell add-on services while maintaining high customer satisfaction.

The position requires familiarity with company processes, excellent phone etiquette, and the capacity to manage multiple client needs with tenacity and empathy.