Remote Customer Care & Billing Specialist

Stride 2 Hire Staffing Agency; Las Vegas (NV); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work from home

Job summary

Stride 2 Hire Staffing Agency is seeking a remote Customer Service Representative to handle billing inquiries from home in the United States. The role emphasizes telemarketing-friendly outreach and providing exceptional service to clients while leveraging a flexible, work-from-home setup.

The position requires strong communication skills, ability to manage client needs, and dedication to First Call Resolution. Background screening and technology readiness are part of the requirements.

Qualifications

• Background in customer service or call center environments.
• Clear, confident, professional communication skills.
• Ability to identify customer needs and offer solutions.
• Familiarity with billing inquiries and basic account handling.
• Strong problem-solving and active listening abilities.

Responsibilities

• Assist callers with billing inquiries.
• Determine offerings customers are missing.
• Make upgrade and add-on service recommendations.
• Ensure First Call Resolution (FCR) and high customer satisfaction.
• Accurately code sales and document interactions.

Skills

Customer service

Billing support

Telemarketing

Communication

Job description

Stride 2 Hire Staffing Agency is seeking a remote Customer Service Representative to handle billing inquiries from home in the United States. The role emphasizes telemarketing-friendly outreach and providing exceptional service to clients while leveraging a flexible, work-from-home setup.

The position requires strong communication skills, ability to manage client needs, and dedication to First Call Resolution. Background screening and technology readiness are part of the requirements.