Remote Billing Support Specialist - Work From Home

Stride 2 Hire Staffing Agency; Raleigh (NC); Remote; USD 32,000 - 42,000; Full time

Job summary

Stride 2 Hire Staffing Agency in Raleigh, NC is seeking a Work from Home Customer Service Representative to support billing inquiries for multiple clients from a home office. You will handle calls, suggest upgrades, and aim for First Call Resolution while delivering exceptional customer experiences.

The role requires reliable internet, a computer, a headset, and strong communication skills. Telemarketing experience is preferred; no degree is required.

Qualifications

• Assisting callers with billing inquiries.
• Determining offerings customers are missing.
• Making upgrade and add-on service recommendations.
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
• Coding sales accurately and completely.

Responsibilities

• Apply
• A computer
• High Speed wired Internet (No WiFi)
• Phone with headset
• Pass a background screening

Skills

Telemarketing Experience

Clear communication

Customer service

Education

No degree required

Job description

Stride 2 Hire Staffing Agency in Raleigh, NC is seeking a Work from Home Customer Service Representative to support billing inquiries for multiple clients from a home office. You will handle calls, suggest upgrades, and aim for First Call Resolution while delivering exceptional customer experiences.

The role requires reliable internet, a computer, a headset, and strong communication skills. Telemarketing experience is preferred; no degree is required.