Remote Billing & Customer Care Specialist - Work From Home

Stride 2 Hire Staffing Agency; Jersey City (NJ); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Work from home

Job summary

Stride 2 Hire Staffing Agency in Jersey City, NJ, is seeking a Work From Home Customer Service Representative. This remote role focuses on delivering billing support and superior service to clients from home.

You will handle billing inquiries, determine offerings customers are missing, and recommend upgrades while maintaining First Call Resolution and VOC standards. A computer, reliable internet, and headset are required to succeed.

Qualifications

• No degree required.
• Experience handling billing inquiries preferred.
• Ability to promote additional products and services.
• Strong communication and empathy for customers.

Responsibilities

• Assist callers with billing inquiries and account questions.
• Determine offerings customers may be missing and explain options.
• Make upgrade and add-on service recommendations.
• Ensure First Call Resolution (FCR) and high customer satisfaction (VOC).
• Accurately code sales and process transactions.

Skills

Telemarketing experience

Customer service

Billing support

Job description

Stride 2 Hire Staffing Agency in Jersey City, NJ, is seeking a Work From Home Customer Service Representative. This remote role focuses on delivering billing support and superior service to clients from home.

You will handle billing inquiries, determine offerings customers are missing, and recommend upgrades while maintaining First Call Resolution and VOC standards. A computer, reliable internet, and headset are required to succeed.