Remote Billing & Customer Support Specialist (Work From Home)

Stride 2 Hire Staffing Agency; Philadelphia (Philadelphia County); Remote; USD 28,000 - 42,000; Full time

Job summary

Stride 2 Hire Staffing Agency is seeking a remote Customer Service Representative based in the United States to support billing inquiries and client services from home. This is a flexible remote role with the ability to schedule around personal commitments.

You will interact with customers and assist them in understanding their billing options and services while maintaining high customer satisfaction. Experience in telemarketing and customer service is preferred.

Qualifications

• Experience handling billing inquiries.
• Ability to determine offerings customers are missing and suggest upgrades.
• Focus on achieving First Call Resolution and high customer satisfaction.

Responsibilities

• Provide billing support to customers from your home office.
• Assist callers with billing inquiries and identify what products/services they may need.
• Make upgrade and add-on service recommendations to improve customer value.
• Ensure First Call Resolution (FCR) and high VOC scores.
• Accurately code sales and service interactions for client programs.

Skills

Telemarketing Experience

Customer Service

Job description

Stride 2 Hire Staffing Agency is seeking a remote Customer Service Representative based in the United States to support billing inquiries and client services from home. This is a flexible remote role with the ability to schedule around personal commitments.

You will interact with customers and assist them in understanding their billing options and services while maintaining high customer satisfaction. Experience in telemarketing and customer service is preferred.