Remote Bilingual Spanish/English Support Specialist

Teleperformance; Vermont; Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Mental health support

401(k) plan

Life insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound communications with professional excellence. The role emphasizes service delivery in a high-velocity environment and requires at least 6 months of customer service experience.

The position supports remote work within eligible U.S. states and involves using web-based tools to resolve inquiries, maintain confidentiality, and escalate when needed.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing speed

Customer service

Windows basics

Active listening

Communication

Problem solving

Sales experience

Education

High school diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Customer Support Specialist to be a primary contact for clients, handling inbound and outbound communications with professional excellence. The role emphasizes service delivery in a high-velocity environment and requires at least 6 months of customer service experience.

The position supports remote work within eligible U.S. states and involves using web-based tools to resolve inquiries, maintain confidentiality, and escalate when needed.