Remote Bilingual Support Specialist - Spanish/English

Teleperformance; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

Role includes remote work from anywhere in the United States, with guidelines for home setup and internet requirements.

Qualifications

• Must be bilingual (Spanish & English) and 18+.
• Minimum 6 months of customer service experience.
• High School diploma or equivalent required.
• Able to type at least 25 wpm and navigate Windows-based systems.
• College degree is not required.

Responsibilities

• Handle and respond to customer inquiries via phone, chat, and email.
• Provide accurate information and resolve issues on first contact when possible.
• Maintain confidentiality of customer information and comply with policies.
• Escalate complex cases to appropriate teams as needed.
• Log interactions and provide feedback to improve processes.

Skills

Bilingual Spanish/English

Fast 25 wpm typing

Customer service experience

18+ years old

Windows proficiency

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

Role includes remote work from anywhere in the United States, with guidelines for home setup and internet requirements.