Remote Bilingual Spanish/English Support Specialist

Teleperformance; South Carolina; Remote; USD 36.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plan

Life insurance

Zusammenfassung

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. The role focuses on resolving inquiries efficiently to ensure a positive customer experience in a high-velocity environment.

The position is open to residents of eligible states within the United States. The responsibilities include handling inquiries, active listening, maintaining confidentiality of customer data,

Qualifikationen

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Aufgaben

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Kenntnisse

Customer service experience

Typing 25 wpm

Windows knowledge

Communication skills

Problem solving

Ausbildung

High School Diploma or equivalent

College degree preferred but not required

Tools

Desktop computer systems

Jobbeschreibung

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. The role focuses on resolving inquiries efficiently to ensure a positive customer experience in a high-velocity environment.

The position is open to residents of eligible states within the United States. The responsibilities include handling inquiries, active listening, maintaining confidentiality of customer data,