Remote Bilingual Spanish/English Support Specialist

Teleperformance; Minnesota; Remote; USD 40,000 - 52,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced setting. The role emphasizes delivering a seamless customer experience through effective communication and problem solving.

Eligible candidates often have a High School Diploma or equivalent and at least six months of customer service experience.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with Windows-based systems.
• Strong communication and problem-solving skills.
• Ability to thrive in a fast-paced, high-velocity environment.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Treat confidential customer information with discretion.
• Communicate appropriately with customers.
• Collaborate with team members and support departments to resolve issues.
• Follow established procedures and strive to meet performance goals.

Skills

Customer service

Active listening

Confidentiality

Windows familiarity

Communication skills

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced setting. The role emphasizes delivering a seamless customer experience through effective communication and problem solving.

Eligible candidates often have a High School Diploma or equivalent and at least six months of customer service experience.