Remote Bilingual Spanish/English Customer Support

Teleperformance; Iowa; Remote; USD 36,000 - 48,000; Full time

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

This role is remote work from home, with eligibility based on state residency requirements.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: follow established procedures and be customer service driven.
• Ability to collaborate with team members and supervisors.
• Strong problem-solving and critical-thinking skills.

Responsibilities

• Handle inbound and outbound customer inquiries with professionalism.
• Provide excellent service through active listening and accurate information.
• Protect confidentiality of customer information and company data.
• Communicate clearly and empathetically with customers to resolve issues.
• Support performance goals by collaborating with teammates and supervisors.

Skills

Customer service

Active listening

Problem-solving

Team collaboration

Adaptability

Attention to detail

Willingness to learn

Communication

Education

High school diploma or equivalent

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless, positive customer experience in a high-velocity environment.

This role is remote work from home, with eligibility based on state residency requirements.