Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Fulton (MS); Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Dental coverage

Pet insurance

Job summary

Teleperformance seeks a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use web-based tools to resolve questions and deliver a seamless, positive experience.

This remote-friendly role requires a high school diploma and at least 6 months of customer service experience, plus comfort with Windows-based systems and strong listening and problem-solving skills.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Emotional Intelligence: Open-Mindedness and adaptability to feedback and shift schedules.

Skills

Customer service

Active listening

Data privacy

Team collaboration

Problem solving

Emotional intelligence

Shift flexibility

Critical thinking

Education

High School Diploma

Tools

Windows OS

Job description

Teleperformance seeks a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use web-based tools to resolve questions and deliver a seamless, positive experience.

This remote-friendly role requires a high school diploma and at least 6 months of customer service experience, plus comfort with Windows-based systems and strong listening and problem-solving skills.