Remote Bilingual Spanish/English Customer Support Rep

Teleperformance; Heber (UT); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Employee assistance programs

401(k) plans

Leave programs as eligible

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

Role emphasizes excellent service delivery, active listening, and the ability to handle sensitive information while aiming to resolve issues on the first call. Remote work is supported for US residents with specific state restrictions noted.

Qualifications

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.

Skills

High School Diploma

Customer service experience

Typing 25 wpm

Windows knowledge

Strong communication

Problem solving

Education

College degree preferred

Job description

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment.

Role emphasizes excellent service delivery, active listening, and the ability to handle sensitive information while aiming to resolve issues on the first call. Remote work is supported for US residents with specific state restrictions noted.