Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; New Jersey; Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to act as the primary contact for clients, managing inbound and outbound communications with professional excellence. The role requires handling customer inquiries, providing excellent service, and maintaining confidentiality in a fast-paced environment.

The position emphasizes a high-velocity service culture with a focus on problem-solving, teamwork, and adherence to established procedures.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: follow established procedures and be customer service driven.
• Proven ability to collaborate with team members, supervisors and support departments to resolve issues and achieve goals.
• Emotional intelligence and open-minded approach to feedback and changing policies within a structured schedule with multiple shifts.
• Sharp critical thinking and quick, informed decision-making.
• Proactive approach to problem-solving to ensure a positive customer experience.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.

Skills

Active listening

Communication

Problem solving

Team collaboration

Emotional intelligence

Confidential data handling

Education

High School diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to act as the primary contact for clients, managing inbound and outbound communications with professional excellence. The role requires handling customer inquiries, providing excellent service, and maintaining confidentiality in a fast-paced environment.

The position emphasizes a high-velocity service culture with a focus on problem-solving, teamwork, and adherence to established procedures.