Remote Bilingual Spanish/English Support Specialist

Teleperformance USA; Maine; À distance; USD 21 000 - 28 000; Plein temps

Résumé du poste

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment.

This remote role requires at least 6 months of customer service experience, strong communication and problem-solving skills, and the ability to type 25+ WPM. The position emphasizes confidentiality, first-call resolution, and constructive feedback to improve service quality.

Qualifications

• High School Diploma or equivalent required.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Connaissances

Customer service

Active listening

Communication

Problem solving

De-escalation

Formation

High School Diploma or equivalent

Outils

Windows OS

Description du poste

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment.

This remote role requires at least 6 months of customer service experience, strong communication and problem-solving skills, and the ability to type 25+ WPM. The position emphasizes confidentiality, first-call resolution, and constructive feedback to improve service quality.