Remote Bilingual Spanish/English Customer Support

Teleperformance; Oklahoma City (OK); Remote; USD 19,000 - 25,000; Full time

Job summary

Teleperformance United States is hiring a Customer Support Specialist to be a primary point of contact for our clients, handling inbound and outbound communications with professional excellence in a high-velocity environment. You will use a suite of web-based tools to resolve inquiries and ensure a positive customer experience while adhering to privacy and security standards.

This role supports remote work with responsibilities including accurate documentation, active listening, and timely issue

Qualifications

• High School Diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Type at least 25 words per minute.
• Comfortable with Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Process Excellence

Collaboration

Communication

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance United States is hiring a Customer Support Specialist to be a primary point of contact for our clients, handling inbound and outbound communications with professional excellence in a high-velocity environment. You will use a suite of web-based tools to resolve inquiries and ensure a positive customer experience while adhering to privacy and security standards.

This role supports remote work with responsibilities including accurate documentation, active listening, and timely issue