Remote Bilingual Spanish/English Support Specialist

Teleperformance; Accident (MD); Remote; USD 32,000 - 46,000; Full time

Job summary

Teleperformance in the United States is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

The role requires solid communication, active listening, and problem-solving skills, with a focus on first-call resolution, data privacy, and courteous service across a variety of

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Active Listening

Communication

Problem Solving

Organizational Skills

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution-Oriented

Typing 25 wpm

Windows

Education

High School Diploma

College degree preferred

Tools

Windows

Job description

Teleperformance in the United States is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using web-based tools to ensure a seamless, positive customer experience in a fast-paced environment.

The role requires solid communication, active listening, and problem-solving skills, with a focus on first-call resolution, data privacy, and courteous service across a variety of