Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; Yorktown (VA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Mental health support and time off

401(k) plan and life insurance

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless and positive customer experience.

This role operates in a high-velocity environment, requiring strong communication, problem-solving, and de-escalation skills, while protecting confidential information and delivering outstanding

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Active listening

Communication

Problem solving

Time management

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless and positive customer experience.

This role operates in a high-velocity environment, requiring strong communication, problem-solving, and de-escalation skills, while protecting confidential information and delivering outstanding