Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Massachusetts; Remote; USD 36,000 - 48,000; Full time

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to serve as the main contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment.

You will use a suite of web-based tools to resolve questions and ensure a positive customer experience, emphasizing empathy, problem solving, and collaboration with multiple teams to support service excellence across various shifts.

Qualifications

• High School Diploma or equivalent minimum.
• 6+ months of customer service experience preferred.
• Comfortable with Windows-based systems and desktop tools.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Communicate appropriately with customers.
• Collaborate with team members and support departments to resolve issues.

Skills

Active listening

Confidential data handling

Communication skills

Team collaboration

Critical thinking

Problem solving

Emotional intelligence

Shift flexibility

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to serve as the main contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment.

You will use a suite of web-based tools to resolve questions and ensure a positive customer experience, emphasizing empathy, problem solving, and collaboration with multiple teams to support service excellence across various shifts.