Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Oklahoma; Remote; USD 17,000 - 25,000; Full time

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will use web-based tools to resolve questions, diagnose issues, and ensure a seamless, positive customer experience.

Collaboration and strong communication are essential in this fast-paced role. Requirements include a high school diploma, at least 6 months of customer service

Qualifications

• High School diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Active listening

Communication

Problem solving

Typing 25 wpm

Windows knowledge

Customer empathy

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will use web-based tools to resolve questions, diagnose issues, and ensure a seamless, positive customer experience.

Collaboration and strong communication are essential in this fast-paced role. Requirements include a high school diploma, at least 6 months of customer service