Remote Bilingual Spanish/English Support Specialist

Teleperformance USA; Kentucky; Remote; USD 32,000 - 48,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role focuses on resolving issues quickly to ensure a seamless customer experience in a high-velocity environment, with eligibility limited to residents of specified U.S.

states. Responsibilities include handling inquiries, listening actively, and maintaining confidentiality while striving for first-call resolution and

Qualifications

• Requires high school diploma or equivalent and strong communication skills.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older and able to type 25 wpm.
• Comfortable with Windows-based systems; basic PC proficiency.
• Customer service and/or sales experience is a plus.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing 25 wpm

Windows familiarity

Customer service experience

Sales experience (preferred)

Strong communication

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance USA is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound inquiries with professional excellence. This role focuses on resolving issues quickly to ensure a seamless customer experience in a high-velocity environment, with eligibility limited to residents of specified U.S.

states. Responsibilities include handling inquiries, listening actively, and maintaining confidentiality while striving for first-call resolution and