Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Butlerville (IN); Remote; USD 19,000 - 25,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues, aiming for a seamless and positive customer experience in a fast-paced environment.

Responsibilities include handling inquiries, active listening, and escalating when needed, while maintaining confidentiality of customer information.

Qualifications

• Minimum 6 months of customer service experience.
• Comfortable with desktop computer systems and Windows-based tools.
• Ability to type at least 25 words per minute.
• Excellent communication and listening skills.

Responsibilities

• Handle inbound and outbound customer inquiries with professionalism.
• Provide high-quality service to ensure a positive customer experience.
• Resolve issues on the first call when possible through careful listening and problem-solving.
• Escalate complex issues to appropriate channels when necessary.
• Maintain accurate records of interactions and outcomes for auditing.

Skills

Customer service

Communication

Problem-solving

Active listening

De-escalation

Team collaboration

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Desktop computer systems

Job description

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues, aiming for a seamless and positive customer experience in a fast-paced environment.

Responsibilities include handling inquiries, active listening, and escalating when needed, while maintaining confidentiality of customer information.