Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Lorida (FL); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee assistance programs

Job summary

Teleperformance is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using a suite of web-based tools, delivering a seamless, positive customer experience in a fast-paced environment.

Responsibilities include responding to inquiries, active listening, confidentiality, first-call resolution, escalation when needed, and tracking interactions for audits.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and general Windows knowledge.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Active listening

Problem solving

Communication

Time management

Education

High school diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance is hiring a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using a suite of web-based tools, delivering a seamless, positive customer experience in a fast-paced environment.

Responsibilities include responding to inquiries, active listening, confidentiality, first-call resolution, escalation when needed, and tracking interactions for audits.