Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Wisconsin; Remoto; USD 22.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

Health benefits

401(k) plan

Life insurance

Supplemental medical

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Resumo da vaga

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues and ensure a seamless, positive customer experience in a fast-paced environment.

This remote role requires a high school diploma, at least 6 months of customer service experience, and reliable home internet.

Qualificações

• High School Diploma or equivalent required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Responsabilidades

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.

Conhecimentos

Active listening

Confidentiality

Team collaboration

Critical thinking

Problem solving

Emotional intelligence

Open-mindedness

Communication skills

Attention to detail

Formação

High School Diploma or equivalent

Ferramentas

Windows OS

Descrição da vaga

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism. You will use web-based tools to resolve issues and ensure a seamless, positive customer experience in a fast-paced environment.

This remote role requires a high school diploma, at least 6 months of customer service experience, and reliable home internet.