Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; North Carolina; Remote; USD 19.000 - 29.000; Vollzeit

Zusammenfassung

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use web-based tools to resolve issues and deliver a seamless customer experience.

Candidates should have a High School Diploma or equivalent, at least 6 months of customer service experience, and be 18+ years old. Remote work setup is required where eligible, with Teleperformance supporting diverse,

Qualifikationen

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Aufgaben

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
• Proactive approach to problem-solving with a focus on creating a positive customer experience

Kenntnisse

Active listening

Customer service

Communication skills

Team collaboration

Critical thinking

Problem solving

Emotional intelligence

Open-mindedness

Windows familiarity

Sales experience

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use web-based tools to resolve issues and deliver a seamless customer experience.

Candidates should have a High School Diploma or equivalent, at least 6 months of customer service experience, and be 18+ years old. Remote work setup is required where eligible, with Teleperformance supporting diverse,