Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Beryl (WV); A distancia; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use web-based tools to resolve questions and ensure a seamless, positive customer experience.

The role requires a high school diploma, at least six months of customer service experience, and comfort with Windows-based systems.

Formación

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.

Responsabilidades

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Collaborate with team members to resolve issues and meet goals

Conocimientos

Active listening

Emotional intelligence

Problem solving

Team collaboration

Customer service

Educación

High School Diploma or equivalent

Descripción del empleo

Teleperformance is seeking a Customer Support Specialist to be the primary point of contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use web-based tools to resolve questions and ensure a seamless, positive customer experience.

The role requires a high school diploma, at least six months of customer service experience, and comfort with Windows-based systems.