Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; South Dakota; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits (medical, vision, andd

Mental health resources

401(k) plans and life insurance

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications in a high-velocity environment. You will resolve inquiries using web-based tools to ensure a positive customer experience.

Position requires a high school diploma and at least 6 months of customer service experience; 18+ age minimum and strong typing skills are needed. Role supports remote work with a focus on service delivery.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service experience

Typing 25 wpm

Windows knowledge

18+ years old

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications in a high-velocity environment. You will resolve inquiries using web-based tools to ensure a positive customer experience.

Position requires a high school diploma and at least 6 months of customer service experience; 18+ age minimum and strong typing skills are needed. Role supports remote work with a focus on service delivery.