Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; Arizona; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Employee discounts

Remote work opportunity

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism and using web-based tools to resolve issues for a seamless customer experience.

This role supports a high-velocity environment with a work-from-home setup, requiring a dedicated workspace and reliable internet. A High School diploma and at least 6 months of customer service experience are needed.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: follow established procedures and be customer service driven.
• Proven ability to collaborate with team members, supervisors, and support departments to resolve customer issues.
• Emotional Intelligence: open-mindedness and adaptability to feedback and policy changes.
• Strong critical thinking and quick analysis of customer issues.
• Proactive approach to solving problems and creating a positive customer experience.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.
• Collaborate with team members to resolve issues and meet performance goals.

Job description

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism and using web-based tools to resolve issues for a seamless customer experience.

This role supports a high-velocity environment with a work-from-home setup, requiring a dedicated workspace and reliable internet. A High School diploma and at least 6 months of customer service experience are needed.