Remote Bilingual Spanish/English Customer Support

Teleperformance; Iowa Center (IA); Remote; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(K) plan

Life insurance

Dental & vision coverage

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with a focus on professional, courteous service. You will use web-based tools to resolve questions and ensure a seamless customer experience, in a fast-paced environment.

Candidates should have a high school diploma, at least 6 months of customer service experience, be 18 or older, and comfortable with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with Windows-based desktop systems.
• Customer service and/or sales experience preferred.
• Ability to follow established procedures and deliver customer service.
• Willing to work in a high-velocity environment with various shifts.
• Strong problem-solving and critical thinking skills.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Skills

Active listening

Customer service

Communication

Problem solving

Attention to detail

Windows OS

Education

High School Diploma or equivalent

Tools

Windows

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with a focus on professional, courteous service. You will use web-based tools to resolve questions and ensure a seamless customer experience, in a fast-paced environment.

Candidates should have a high school diploma, at least 6 months of customer service experience, be 18 or older, and comfortable with Windows-based systems.