Remote Bilingual Spanish/English Customer Advocate

Teleperformance; Ohio; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

FSA plans

Retailer discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to act as the frontline for client inquiries. This home-based role emphasizes problem solving, active listening, and professional communication to deliver a positive customer experience.

You'll handle inbound and outbound inquiries, follow procedures, and collaborate with colleagues to resolve issues. A High School diploma and at least 6 months of customer service experience are required, with Windows familiarity and 18+ eligibility.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.
• Collaborate with team members, supervisors and support departments to resolve issues.

Education

High School Diploma or equivalent

Windows familiarity

Active listening

Effective communication

Team collaboration

Job description

Teleperformance is seeking a Customer Support Specialist to act as the frontline for client inquiries. This home-based role emphasizes problem solving, active listening, and professional communication to deliver a positive customer experience.

You'll handle inbound and outbound inquiries, follow procedures, and collaborate with colleagues to resolve issues. A High School diploma and at least 6 months of customer service experience are required, with Windows familiarity and 18+ eligibility.