Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; United States; A distancia; USD 19.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Mental health resources

401(k) plan and life insurance

Descripción de la vacante

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. The role emphasizes service delivery in a high-velocity environment and requires a 18+ age, basic Windows skills, and at least 6 months of customer service experience.

Responsibilities include resolving issues, active listening, de-escalating concerns, and maintaining call quality records.

Formación

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.

Responsabilidades

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.

Conocimientos

Active listening

Communication

Problem solving

Typing speed 25 wpm

Windows knowledge

Educación

High School Diploma or equivalent

Descripción del empleo

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism. The role emphasizes service delivery in a high-velocity environment and requires a 18+ age, basic Windows skills, and at least 6 months of customer service experience.

Responsibilities include resolving issues, active listening, de-escalating concerns, and maintaining call quality records.