Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; Clayton (MO); Remote; USD 32,000 - 46,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. The role emphasizes excellent service delivery, with a focus on active listening and sensitive handling of customer information.

Eligibility includes at least a high school diploma, 18+, and 6 months of customer service experience.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers
• Proactive approach to problem-solving with a focus on creating a positive customer experience.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.

Skills

Customer service

Active listening

Windows basics

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. The role emphasizes excellent service delivery, with a focus on active listening and sensitive handling of customer information.

Eligibility includes at least a high school diploma, 18+, and 6 months of customer service experience.