Remote Bilingual Spanish/English Customer Advocate

Teleperformance; Lake Michigan Beach (MI); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Supplemental medical coverage

Critical care insurance

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism and care. You will resolve questions to ensure a positive experience while using web-based tools in a high-velocity environment.

The role supports a work-from-home model with a strong emphasis on service quality, empathy, and efficient problem solving. Eligibility includes 18+ years and a minimum of six months in customer service.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• Demonstrates process excellence and teamwork to resolve issues.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.

Skills

Customer service

Active listening

Team collaboration

Problem solving

Emotional intelligence

Critical thinking

Communication

Adaptability

Education

High School Diploma

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism and care. You will resolve questions to ensure a positive experience while using web-based tools in a high-velocity environment.

The role supports a work-from-home model with a strong emphasis on service quality, empathy, and efficient problem solving. Eligibility includes 18+ years and a minimum of six months in customer service.