Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Clayton (NM); Remote; USD 32,000 - 48,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues and ensure a seamless customer experience in a high-velocity environment.

This remote role requires a High School Diploma or equivalent and at least 6 months of customer service experience; 18+; comfortable with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: follow established procedures and be customer service driven.
• Collaborate effectively with team members, supervisors and support departments.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Skills

Active listening

Customer service experience

Problem solving

Team collaboration

Emotional intelligence

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues and ensure a seamless customer experience in a high-velocity environment.

This remote role requires a High School Diploma or equivalent and at least 6 months of customer service experience; 18+; comfortable with Windows-based systems.