Remote Bilingual Retirement Services Specialist

Empower; United States; Remote; USD 37,800 - 51,975; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) plan with company matching

Tuition reimbursement

Generous paid time off

Paid volunteer time

Leave of absence programs

Job summary

Empower is seeking a Remote Customer Service Representative to assist customers with their retirement savings accounts. Candidates should have a bilingual ability in English and Spanish, with a strong customer service background. This role involves providing support, educating customers on plan updates, and processing account changes.

The position offers a base salary range from $38k to $52k annually, alongside comprehensive benefits including medical and retirement savings plans. Opportunity for personal and professional growth within a business-casual environment.

Qualifications

• Minimum one year of customer service experience or two years in any field.
• Ability to work 40 hours a week, outside of traditional hours.
• Experience in financial services or call-center preferred.

Responsibilities

• Provide service for retirement savings accounts.
• Educate customers without cold calls.
• Process contribution changes and withdrawals.

Skills

Fluency in English and Spanish

Customer service experience

Attention to detail

Education

Associate’s degree or higher

Job description

Empower is seeking a Remote Customer Service Representative to assist customers with their retirement savings accounts. Candidates should have a bilingual ability in English and Spanish, with a strong customer service background. This role involves providing support, educating customers on plan updates, and processing account changes.

The position offers a base salary range from $38k to $52k annually, alongside comprehensive benefits including medical and retirement savings plans. Opportunity for personal and professional growth within a business-casual environment.