Remote Bilingual Retirement Services Rep English Spanish

Empower; United States; Remote; USD 39,700 - 54,550; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) plan with company matching

Tuition reimbursement

Paid time off

Paid volunteer time

Job summary

Empower is seeking a Remote Customer Service Representative to assist with retirement plans while providing excellent service in our call center. The role involves answering inquiries and processing account changes, requiring fluency in English and Spanish.

The ideal candidate will have at least an associate’s degree and customer service experience, with a commitment to quality service and attention to detail. Benefits include medical insurance, a 401(k) plan with matching, and paid time off.

Qualifications

• Availability to work a 40-hour work week, outside of traditional business hours.
• Fluency in both English and Spanish.
• Financial services or call-center experience preferred.

Responsibilities

• Answer incoming inquiries regarding retirement plans.
• Provide service within the call center for retirement savings accounts.
• Communicate critical plan updates and changes.

Skills

Fluency in English and Spanish

Customer service experience

Attention to detail

Ability to learn financial policies

Education

Associate’s degree or higher

Job description

Empower is seeking a Remote Customer Service Representative to assist with retirement plans while providing excellent service in our call center. The role involves answering inquiries and processing account changes, requiring fluency in English and Spanish.

The ideal candidate will have at least an associate’s degree and customer service experience, with a commitment to quality service and attention to detail. Benefits include medical insurance, a 401(k) plan with matching, and paid time off.