Bilingual Retirement Plans Customer Care Specialist

Empower; Oregon; Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401(k) with company match

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Empower, located in Oregon, seeks a Call Center Associate to support retirement plan inquiries from participants and employers. Training is provided and you will assist customers with account changes and plan updates.

You will work a full-time schedule, including occasional Saturdays. Fluency in English and Spanish is required, and prior customer service experience is essential to succeed in this role.

Qualifications

• Associates degree or higher AND at least one year of customer service experience OR two or more years of customer service experience.
• Fluency in both English and Spanish.

Responsibilities

• Answer incoming telephone inquiries regarding retirement plans from participants, employers and third-party plan specialists.
• Provide excellent service within our call center and educate customers without cold calls or sales.
• Communicate critical plan updates and changes.
• Process contribution changes, loans, and withdrawals; process general account changes upon customer direction.

Skills

Bilingual English/Spanish

Customer service

Education

Associates degree or higher

Job description

Empower, located in Oregon, seeks a Call Center Associate to support retirement plan inquiries from participants and employers. Training is provided and you will assist customers with account changes and plan updates.

You will work a full-time schedule, including occasional Saturdays. Fluency in English and Spanish is required, and prior customer service experience is essential to succeed in this role.