Remote Retirement Services Specialist Bilingual

Empower; United States; Remote; USD 39,700 - 54,550; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) plan with company match

Tuition reimbursement up to $5,250 per year

Generous paid time off and holidays

Paid volunteer time

Job summary

Empower is seeking a Financial Customer Service Professional for a remote position in the United States. This full-time role focuses on providing customer support for retirement plans, requiring strong communication skills and the ability to manage account inquiries.

The ideal candidate will have an associate degree or higher and customer service experience, with a passion for assisting clients. The position offers a salary range between $39,700 and $54,550 annually, with a comprehensive benefits package including health insurance and paid time off.

Qualifications

• Must work a 40-hour week, including occasional weekends.
• At least one year of customer service experience, or two years with no degree.

Responsibilities

• Provide excellent service for retirement savings accounts.
• Communicate critical plan updates and changes.
• Process contribution changes, loans, and withdrawals.

Skills

Fluency in English and Spanish

Customer service experience

Attention to detail

Ability to engage with customers

Education

Associate degree or higher

Job description

Empower is seeking a Financial Customer Service Professional for a remote position in the United States. This full-time role focuses on providing customer support for retirement plans, requiring strong communication skills and the ability to manage account inquiries.

The ideal candidate will have an associate degree or higher and customer service experience, with a passion for assisting clients. The position offers a salary range between $39,700 and $54,550 annually, with a comprehensive benefits package including health insurance and paid time off.