Remote Bilingual Mandarin Customer Success Specialist

Yelp; Tampa (FL); Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, vision, and dental

Mental health support (Modern Health)

15 days PTO; holidays; floating day

Up to 14 weeks parental leave

Work from home reimbursement

401(k) retirement plan

Employee stock purchase plan

Wellness subsidy

US benefits overview

Job summary

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers from a remote US location (excluding the Bay Area). You will educate advertisers, review ad performance, and drive retention while collaborating with teams across Yelp.

The role requires Mandarin and English fluency, a background in account management or sales, and a proactive, analytical approach. Expect a base salary with performance incentives and comprehensive benefits.

Qualifications

• Bachelor's degree or 3+ years of relevant client-facing experience.
• Fluency in Mandarin and English, written and verbal.
• Experience in account management, sales, advertising, or small business preferred.
• Technically proficient with computers and information systems.
• Strong communication skills, both verbal and written.
• Problem solving and troubleshooting abilities.
• Love for local businesses and understanding of their importance.

Responsibilities

• Provide exceptional and timely customer support to strengthen Yelp’s revenue retention.
• Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails.
• Show clients the value of Yelp through ad performance metrics and ROI.
• Become an expert in Yelp’s advertising solutions and tailor recommendations.
• Communicate effectively with clients and with internal Yelp teams.
• Stay organized and productive in a fast-paced environment.
• Consistently achieve or exceed monthly goals.
• Collaborate with both English and Mandarin speaking customers.

Skills

Mandarin-English fluency

Customer success / account management

Strong communication

Problem solving

Time management

Sales/advertising experience

Technical proficiency with computers

Handling tough conversations

Remote work readiness

Education

Bachelor's degree

Job description

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers from a remote US location (excluding the Bay Area). You will educate advertisers, review ad performance, and drive retention while collaborating with teams across Yelp.

The role requires Mandarin and English fluency, a background in account management or sales, and a proactive, analytical approach. Expect a base salary with performance incentives and comprehensive benefits.