Bilingual Mandarin Customer Success & Retention Specialist (Remote US)

Yelp; New York (NY); Remote; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical, vision, dental

Mental health support

15 days PTO

12 holidays

Parental leave (up to 14 weeks)

Wellness subsidy

401(k) plan

Employee stock purchase plan

Work from home reimbursement

Job summary

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support our small business advertisers. You will consult, educate, and retain advertisers post-sale, answering high volumes of calls and emails while highlighting ad performance to prove ROI.

The role emphasizes customer focus, cross‑functional collaboration, and meeting monthly goals in a remote US setting. You will work with both English and Mandarin-speaking customers, leveraging your account management and

Qualifications

• Bachelor’s degree or 3+ years of client‑facing experience.
• Fluency in Mandarin and English.
• Experience in account management, sales, advertising, or small business (preferred).
• Technically proficient with computers and information systems.
• Excellent verbal and written communication.
• Strong problem solving and troubleshooting.
• Love for local businesses and understanding their impact on local economies.
• Excellent time management and organizational skills.
• Ability to handle tough conversations with business owners professionally.
• Willing to receive and implement feedback.
• Able to adapt to a fast paced, changing environment.
• Must have reliable high‑speed internet (no satellite).

Responsibilities

• Provide exceptional and timely customer support to improve revenue retention.
• Consult and educate Yelp advertisers via inbound calls and emails.
• Highlight ad performance metrics to show value of Yelp investments.
• Become an expert in Yelp ads and tailor recommendations to client needs.
• Communicate effectively with clients and internal teams.
• Stay organized and productive in a fast-paced setting.
• Aim to consistently meet or exceed monthly goals.
• Support both English and Mandarin speaking customers.

Skills

Bilingual Mandarin

Customer success

Account management

Advertising knowledge

Tech savvy

Strong communication

Problem solving

Time management

Professional conversations

Education

Bachelor’s degree

Job description

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support our small business advertisers. You will consult, educate, and retain advertisers post-sale, answering high volumes of calls and emails while highlighting ad performance to prove ROI.

The role emphasizes customer focus, cross‑functional collaboration, and meeting monthly goals in a remote US setting. You will work with both English and Mandarin-speaking customers, leveraging your account management and