Bilingual Mandarin Customer Success | Inbound Retention (Remote)

Yelp; Fort Worth (TX); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Mental health support

PTO 15 days + holidays

Parental leave (up to 14 weeks)

Job summary

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers from a remote US location (excluding the Bay Area). You will educate clients on Yelp ads, analyze performance metrics, and drive retention, while collaborating with teams across the company.

The role requires excellent communication, problem solving, and the ability to balance consulting with hands-on support in a fast-paced environment.

Qualifications

• Bachelor's degree or 3+ years of client-facing experience.
• Fluency in Mandarin and English, both written and spoken.
• Experience in account management, sales, advertising, or small business is preferred.
• Technically proficient with computers and information systems.
• Strong communication and troubleshooting skills.
• Able to manage multiple details with excellent time management.
• Comfort with fast-paced, evolving environments.
• Must have reliable high-speed internet at home.

Responsibilities

• Provide bilingual customer support to Yelp advertisers.
• Consult and educate on advertising solutions and performance metrics.
• Help advertisers understand investment returns from ads.
• Handle inbound calls and emails and manage objections.
• Achieve monthly goals and maintain organized workflow.

Skills

Mandarin/English fluency

Customer success

Account management

Sales/advertising

Tech literacy

Education

Bachelor's degree

3+ years client-facing experience

Tools

CRM systems

Job description

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers from a remote US location (excluding the Bay Area). You will educate clients on Yelp ads, analyze performance metrics, and drive retention, while collaborating with teams across the company.

The role requires excellent communication, problem solving, and the ability to balance consulting with hands-on support in a fast-paced environment.