Bilingual CSM: Mandarin Retention Specialist (Remote US)

Yelp; Chicago (IL); Remote; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, vision, and dental

Mental health support

PTO 15 days + holidays

Parental leave 14 weeks

Wellness stipend

401(k) retirement savings plan

Employee stock purchase plan

Work from home reimbursement

Job summary

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers, working remotely from the United States (excluding the Bay Area). You will answer inbound calls and emails, educate advertisers on Yelp's ad products, and help drive retention and value.

The role requires a Bachelor’s degree or 3+ years of client-facing experience, Mandarin and English fluency, and strong communication and problem-solving skills.

Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience.
• Fluent written and verbal communication in Mandarin and English.
• Experience in account management, sales, advertising, or small business preferred.
• Technically proficient with computers and information systems.

Responsibilities

• Strengthen Yelp’s revenue retention by providing exceptional and timely customer support.
• Consult and educate advertisers by answering a high volume of inbound calls and emails.
• Show clients the value of Yelp by highlighting ad performance metrics.
• Become an expert in Yelp’s advertising solutions and tailor recommendations to client needs.

Skills

Mandarin language

English language

Customer success

Account management

Sales

Education

Bachelor's degree

3+ years client-facing experience

Job description

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support small business advertisers, working remotely from the United States (excluding the Bay Area). You will answer inbound calls and emails, educate advertisers on Yelp's ad products, and help drive retention and value.

The role requires a Bachelor’s degree or 3+ years of client-facing experience, Mandarin and English fluency, and strong communication and problem-solving skills.