Remote Bilingual Mandarin Customer Retention Specialist

Yelp; Dallas (TX); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

Mental health support via ModernHealth

15 days PTO + 12 holidays + floating +

Parental leave (up to 14 weeks)

Wellness subsidy

Flexible spending account

401(k) retirement savings plan

Employee stock purchase plan

Work from home reimbursement

Job summary

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support and retain small business advertisers, delivering a 5-star experience post-sale. This remote role requires US residency (excluding the Bay Area).

You'll handle inbound calls and emails, educate advertisers on Yelp's advertising solutions, and help clients measure ROI through performance metrics while achieving monthly targets. Must have high‑speed internet and reside in the United States (excluding Bay Area).

Qualifications

• Bachelor's Degree or 3+ years of relevant client-facing experience.
• Fluent in Mandarin and English, written and verbal.

Responsibilities

• Provide outstanding support to Yelp advertisers via calls and emails.
• Educate advertisers on Yelp advertising solutions and ROI.
• Track performance metrics to demonstrate value and retain customers.
• Meet or exceed monthly targets while maintaining high-quality service.
• Coordinate with internal teams to resolve issues and optimize advertiser outcomes.

Skills

Mandarin fluency

English fluency

Customer success

Account management

Sales

Education

Bachelor's degree

Job description

Yelp is seeking a bilingual Mandarin-speaking Customer Success Representative to support and retain small business advertisers, delivering a 5-star experience post-sale. This remote role requires US residency (excluding the Bay Area).

You'll handle inbound calls and emails, educate advertisers on Yelp's advertising solutions, and help clients measure ROI through performance metrics while achieving monthly targets. Must have high‑speed internet and reside in the United States (excluding Bay Area).