Bilingual Mandarin Customer Success Retention — Remote

Yelp, Inc; United States; Remote; USD 50,000 - 61,000; Full time

Benefits offered by this job

Healthcare coverage

Parental leave

Work-from-home reimbursement

401(k) retirement plan

Job summary

Yelp, Inc. is seeking a bilingual Mandarin-speaking Customer Success Representative to support and retain our small business advertisers. This remote US-only role excludes the Bay Area.

You will handle inbound inquiries, explain ad performance metrics, and guide clients through Yelp’s advertising solutions. A Bachelor’s degree or 3+ years in client-facing roles with Mandarin/English fluency is required.

Qualifications

• Bachelor's degree or 3+ years of relevant client facing experience.
• Written and verbal fluency in Mandarin and English.

Responsibilities

• Provide high-volume inbound support via calls and emails.
• Consult and educate Yelp advertisers on performance metrics and investment returns.
• Adapt product recommendations to client needs and handle objections.

Skills

Bilingual Mandarin/English

Customer service

Strong communication

Problem solving

Time management

Education

Bachelor's degree

Tools

CRM tools

Job description

Yelp, Inc. is seeking a bilingual Mandarin-speaking Customer Success Representative to support and retain our small business advertisers. This remote US-only role excludes the Bay Area.

You will handle inbound inquiries, explain ad performance metrics, and guide clients through Yelp’s advertising solutions. A Bachelor’s degree or 3+ years in client-facing roles with Mandarin/English fluency is required.